2022-09-09 20:41:18 +00:00
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<template>
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<div>
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2023-03-08 11:32:38 +00:00
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<img alt="PRO Support" src="https://primefaces.org/cdn/primevue/images/support/support-header.png" class="w-full block mb-5" style="border-radius: 20px" />
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2022-12-08 12:26:57 +00:00
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2023-03-08 11:32:38 +00:00
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<div class="flex flex-column xl:flex-row mb-5 gap-5">
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<div class="card xl:w-3 m-0 relative overflow-hidden">
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<i class="pi pi-github absolute text-200" style="bottom: -50px; right: -50px; font-size: 200px; transform: rotateX(45deg) rotateY(0deg) rotateZ(-45deg)"></i>
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2023-03-20 10:04:29 +00:00
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<div class="text-2xl text-900 font-semibold mb-3 relative">Community Support</div>
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2023-03-08 11:32:38 +00:00
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<p class="m-0 line-height-3 relative text-lg text-800">
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2023-11-20 18:03:29 +00:00
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<a href="https://github.com/orgs/primefaces/discussions" class="font-medium hover:underline text-primary">Forum</a> and <a href="https://discord.gg/gzKFYnpmCY" class="font-medium hover:underline text-primary">Discord</a> are where
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the community users gather to seek support, post topics and discuss the technology. GitHub issue tracker is the channel where community users can create tickets however PrimeTek does not guarantee a response time although they are
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monitored and maintained by our staff. If you need to secure our response within 1 business day, you may consider PRO support instead.
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2023-03-08 11:32:38 +00:00
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</p>
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</div>
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<div class="card m-0 xl:w-9 text-white bg-cover" style="background-image: url('https://primefaces.org/cdn/primevue/images/support/card-pro.jpg')">
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2023-03-20 10:04:29 +00:00
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<div class="text-2xl font-semibold mb-3">PRO Support</div>
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2023-03-08 11:32:38 +00:00
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<p class="m-0 line-height-3 text-lg">
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With PRO support, it's easy to support, tune and add features to PrimeVue as if it were an in- house library. PRO is a term based commercial support service. With the exclusive services of PRO account, it is no longer needed to
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post questions in community forum and issue reports to community issue tracker at GitHub. A JIRA account will be created to the customer by PrimeTek, this account can be shared between any number of users within your organization.
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</p>
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2022-09-09 20:41:18 +00:00
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</div>
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2023-03-08 11:32:38 +00:00
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</div>
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2022-09-09 20:41:18 +00:00
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2023-03-08 11:32:38 +00:00
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<div class="card mb-5">
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<div class="flex flex-wrap align-items-center justify-content-between gap-3">
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<div>
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<div class="text-2xl text-900 font-semibold mb-3">Enterprise Support</div>
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<p class="m-0 line-height-3 mb-5 text-secondary text-lg text-800">1 Year Subscription</p>
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2022-09-09 20:41:18 +00:00
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</div>
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2023-03-08 11:32:38 +00:00
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<a
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2023-03-09 13:30:43 +00:00
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href="mailto:contact@primetek.com.tr"
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2023-03-08 11:32:38 +00:00
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class="flex align-items-center justify-content-center border-1 bg-indigo-500 border-round block p-3 mb-4 hover:bg-indigo-600 transition-all transition-duration-300 text-white font-medium text-lg"
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>
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Get a Quote
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</a>
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2022-09-09 20:41:18 +00:00
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</div>
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2023-03-08 11:32:38 +00:00
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<div class="flex flex-wrap -mt-3 gap-3 text-800">
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<ul class="flex-auto list-none p-0 m-0 text-lg p-3">
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<li class="flex align-items-center mb-3">
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<i class="pi pi-check-circle mr-3 text-green-500"></i>
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<span class="line-height-3">Access to Private JIRA</span>
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</li>
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<li class="flex align-items-center mb-3">
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<i class="pi pi-check-circle mr-3 text-green-500"></i>
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<span class="line-height-3">Response within 1 business day</span>
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</li>
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<li class="flex align-items-center mb-3">
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<i class="pi pi-check-circle mr-3 text-green-500"></i>
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<span class="line-height-3">Unlimited Issue Tickets</span>
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</li>
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<li class="flex align-items-center mb-3">
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<i class="pi pi-check-circle mr-3 text-green-500"></i>
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<span class="line-height-3">Conference Calls</span>
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</li>
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</ul>
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<ul class="flex-auto list-none p-0 m-0 text-lg p-3">
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<li class="flex align-items-center mb-3">
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<i class="pi pi-check-circle mr-3 text-green-500"></i>
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<span class="line-height-3">Maintenance for Any Version</span>
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</li>
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<li class="flex align-items-center mb-3">
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<i class="pi pi-check-circle mr-3 text-green-500"></i>
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<span class="line-height-3">PrimeBlocks - Enterprise License</span>
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</li>
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<li class="flex align-items-center mb-3">
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<i class="pi pi-check-circle mr-3 text-green-500"></i>
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<span class="line-height-3">Figma UI Kit - Enterprise License</span>
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</li>
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<li class="flex align-items-center mb-3">
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<i class="pi pi-check-circle mr-3 text-green-500"></i>
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<span class="line-height-3">1 Premium Template - Extended License</span>
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</li>
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</ul>
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<ul class="flex-auto list-none p-0 m-0 text-lg p-3">
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<li class="flex align-items-center mb-3">
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<i class="pi pi-check-circle mr-3 text-green-500"></i>
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<span class="line-height-3">Visual Theme Builder (Soon)</span>
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</li>
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<li class="flex align-items-center mb-3">
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<i class="pi pi-check-circle mr-3 text-green-500"></i>
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<span class="line-height-3">Figma to Theme Generator (Soon)</span>
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</li>
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<li class="flex align-items-center mb-3">
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<i class="pi pi-check-circle mr-3 text-green-500"></i>
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<span class="line-height-3">PrimeIcons PRO - (Soon)</span>
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</li>
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</ul>
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</div>
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</div>
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2022-09-09 20:41:18 +00:00
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2023-03-08 11:32:38 +00:00
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<div class="card mb-5">
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<div class="text-2xl text-900 font-semibold mb-3">Enhancement Credits</div>
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<p class="m-0 line-height-3 mb-5 text-secondary text-lg text-800">
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New features and enhancement requests are not available in core services and provided via a credit based model instead named PrimeCredit. When you have a feature request, we offer an initial estimate in terms of credits and once this
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estimate is confirmed by you then implementation will be delivered by our team within an estimated timeframe.
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</p>
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2022-12-08 12:26:57 +00:00
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2023-03-08 11:32:38 +00:00
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<div class="flex flex-column md:flex-row gap-5">
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<div class="flex-1">
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<div class="text-xl text-900 font-semibold mb-2 text-xl">New Components</div>
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<p class="m-0 line-height-3 mb-3 text-secondary text-lg text-800">Brand new components you need that are not already available in the existing UI suite.</p>
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</div>
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<div class="flex-1">
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<div class="text-xl text-900 font-semibold mb-2 text-xl">New Features</div>
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<p class="m-0 line-height-3 mb-3 text-secondary text-lg text-800">Enhancements to the components you need such as new properties, events and templating.</p>
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</div>
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<div class="flex-1">
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<div class="text-xl text-900 font-semibold mb-2 text-xl">UX Customization</div>
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<p class="m-0 line-height-3 mb-3 text-secondary text-lg text-800">Behavioral changes to the existing components.</p>
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2022-09-09 20:41:18 +00:00
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</div>
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</div>
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2023-03-08 11:32:38 +00:00
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</div>
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2022-09-09 20:41:18 +00:00
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2023-03-08 11:32:38 +00:00
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<div class="card m-0">
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<div class="text-2xl text-900 font-semibold mb-5">Frequently Asked Questions</div>
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<div class="flex flex-wrap text-lg -ml-5 -mt-5">
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<div class="w-full lg:w-4 p-5">
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<div class="text-xl text-900 line-height-3 mb-2 font-medium">What is the duration of the service?</div>
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<p class="mt-0 mb-5 p-0 line-height-3 text-800">Support service is for one year.</p>
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2022-09-09 20:41:18 +00:00
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2023-03-08 11:32:38 +00:00
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<div class="text-xl text-900 line-height-3 mb-2 font-medium">How many JIRA accounts do we get?</div>
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<p class="mt-0 mb-5 p-0 line-height-3 text-800">We provide one shared account per organization that any number of members in your organization can use it.</p>
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2022-09-09 20:41:18 +00:00
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2023-03-08 11:32:38 +00:00
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<div class="text-xl text-900 line-height-3 mb-2 font-medium">What happens if we extend after 1 year and we have unused tickets?</div>
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<p class="mt-0 p-0 line-height-3 text-800">Unused tickets expire and cannot be transferred to the new subscription.</p>
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</div>
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<div class="w-full lg:w-4 p-5">
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<div class="text-xl text-900 line-height-3 mb-2 font-medium">When can we purchase PrimeCredits for feature development?</div>
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<p class="mt-0 mb-5 p-0 line-height-3 text-800">PrimeCredits can be purchased anytime during an active subscription.</p>
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2022-09-09 20:41:18 +00:00
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2023-03-08 11:32:38 +00:00
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<div class="text-xl text-900 line-height-3 mb-2 font-medium">Are all of our requests guaranteed to be implemented with PrimeCredits?</div>
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<p class="mt-0 mb-5 p-0 line-height-3 text-800">No, PrimeTek does not guarantee the implementation so it is suggested to confirm with us before purchasing credits.</p>
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2022-09-09 20:41:18 +00:00
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2023-03-08 11:32:38 +00:00
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<div class="text-900 line-height-3 mb-2 font-medium">Can we get PrimeCredits without PRO support?</div>
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<p class="mt-0 p-0 line-height-3 text-800">No, feature development is exclusive to PRO members.</p>
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</div>
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<div class="w-full lg:w-4 p-5">
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<div class="text-xl text-900 line-height-3 mb-2 font-medium">Is there a limit on developers in our organization who can use the service?</div>
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<p class="mt-0 mb-5 p-0 line-height-3 text-800">PRO is per organization so there is no limit on the number of developers.</p>
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2022-09-09 20:41:18 +00:00
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2023-03-08 11:32:38 +00:00
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<div class="text-xl text-900 line-height-3 mb-2 font-medium">What is not covered by PRO?</div>
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<p class="mt-0 p-0 line-height-3 text-800">As PRO support focuses on the library, application consulting and code reviews are out of scope.</p>
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2022-12-08 12:26:57 +00:00
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</div>
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</div>
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</div>
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</div>
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</template>
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