diff --git a/pages/support/index.vue b/pages/support/index.vue index 34f90a904..a57f80ce6 100755 --- a/pages/support/index.vue +++ b/pages/support/index.vue @@ -6,14 +6,13 @@
Forum and - Discord are where the community users gather to seek support, post topics and discuss the technology. GitHub issue tracker is - the channel where community users can create tickets however PrimeTek does not guarantee a response time although they are monitored and maintained by our staff. If you need to secure a response, you may consider PRO support - instead. + Discord are where the community users gather to seek support, post topics and discuss the technology. GitHub issue is the + channel for the community users to create tickets however PrimeTek does not guarantee a response time although they are monitored and maintained by our staff. If you need to secure a response, you may consider PRO support instead.
+
With PRO support, it's easy to support, tune, and add features to PrimeVue as an in-house library. With the exclusive services of a PRO account, you no longer need to post questions in the community forum and the community issue tracker at GitHub. Service is delivered via a private issue tracker based on a one-business-day response time.
@@ -22,8 +21,8 @@+
We are proud to collaborate with EpicMax that share our commitment to excellence and open source values.
@@ -162,7 +166,7 @@We provide one account per organization.
+We provide at most 5 accounts per organization.
Unused hours expire and are not transferred to the new term.
At least 30 hours are required to initiate the service.
-Hours are utilized when creating tickets, filing defects, requesting enhancements, POC implementations of a use case and questions.
No, changes become part of the PrimeVue core and pushed to the public npm package on next update.
+Support service is provided by the PrimeVue team at PrimeTek.
+At least 25 hours are required to initiate the service.
+The confirmed estimate is still used even if it takes longer to resolve the issue.
Support service is provided by the PrimeVue team at PrimeTek.
-Yes, initially the request needs to be approved by PrimeTek based on project roadmap fit. As a result, not all requests may be accepted.
Payment in advance is required to initiate the service.
+Credit card and bank wire transfers are the available options.
+That is possible, the service will be provided to your client even if you are the contact in purchase process.