From 19e9b7ac367ff5937331942a5867ddbbd30e2d3b Mon Sep 17 00:00:00 2001
From: Cagatay Civici <cagatay.civici@gmail.com>
Date: Thu, 6 Jun 2024 13:57:28 +0300
Subject: [PATCH] Introduced new Support

---
 assets/menu/menu.json   |   2 +-
 pages/support/index.vue | 226 +++++++++++++++++++++++++---------------
 2 files changed, 142 insertions(+), 86 deletions(-)

diff --git a/assets/menu/menu.json b/assets/menu/menu.json
index 784d9c28e..7025ca21c 100644
--- a/assets/menu/menu.json
+++ b/assets/menu/menu.json
@@ -564,7 +564,7 @@
             "icon": "pi pi-question",
             "children": [
                 {
-                    "name": "Discord Server",
+                    "name": "Discord",
                     "href": "https://discord.gg/gzKFYnpmCY"
                 },
                 {
diff --git a/pages/support/index.vue b/pages/support/index.vue
index e66936462..b8b2e5c0b 100755
--- a/pages/support/index.vue
+++ b/pages/support/index.vue
@@ -1,104 +1,157 @@
 <template>
     <div>
-        <img alt="PRO Support" src="https://primefaces.org/cdn/primevue/images/support/support-header.png" class="w-full block mb-8" style="border-radius: 20px" />
-
         <div class="flex flex-col xl:flex-row mb-8 gap-8">
-            <div class="card xl:w-3/12 m-0 relative overflow-hidden">
+            <div class="card flex-1 !m-0 relative overflow-hidden">
                 <i class="pi pi-github absolute opacity-20" style="bottom: -50px; right: -50px; font-size: 200px; transform: rotateX(45deg) rotateY(0deg) rotateZ(-45deg)"></i>
                 <div class="text-2xl font-semibold mb-4 relative">Community Support</div>
                 <p class="m-0 leading-normal relative text-lg">
-                    <a href="https://github.com/orgs/primefaces/discussions" class="doc-link">Forum</a> and <a href="https://discord.gg/gzKFYnpmCY" class="doc-link">Discord</a> are where the community users gather to seek support, post topics and
-                    discuss the technology. GitHub issue tracker is the channel where community users can create tickets however PrimeTek does not guarantee a response time although they are monitored and maintained by our staff. If you need to
-                    secure our response within 1 business day, you may consider PRO support instead.
+                    <a href="https://github.com/orgs/primefaces/discussions" class="doc-link" target="_blank" rel="noopener noreferrer">Forum</a> and
+                    <a href="https://discord.gg/gzKFYnpmCY" class="doc-link" target="_blank" rel="noopener noreferrer">Discord</a> are where the community users gather to seek support, post topics and discuss the technology. GitHub issue tracker is
+                    the channel where community users can create tickets however PrimeTek does not guarantee a response time although they are monitored and maintained by our staff. If you need to secure a response, you may consider PRO support
+                    instead.
                 </p>
             </div>
-            <div class="card m-0 xl:w-9/12 text-white bg-cover" style="background-image: url('https://primefaces.org/cdn/primevue/images/support/card-pro.jpg')">
-                <div class="text-2xl font-semibold mb-4">PRO Support</div>
-                <p class="m-0 leading-normal text-lg">
-                    With PRO support, it's easy to support, tune and add features to PrimeVue as if it were an in- house library. PRO is a term based commercial support service. With the exclusive services of PRO account, it is no longer needed to
-                    post questions in community forum and issue reports to community issue tracker at GitHub. A JIRA account will be created to the customer by PrimeTek, this account can be shared between any number of users within your organization.
+            <div class="card !m-0 flex-1 !bg-primary !text-primary-contrast font-medium">
+                <div class="text-2xl font-semibold mb-4">Professional Support</div>
+                <p class="leading-normal text-lg">
+                    With PRO support, it's easy to support, tune, and add features to PrimeVue as an in-house library. With the exclusive services of a PRO account, you no longer need to post questions in the community forum and the community issue
+                    tracker at GitHub. Service is delivered via a private issue tracker based on a one-business-day response time.
                 </p>
             </div>
         </div>
 
-        <div class="card mb-8">
-            <div class="flex flex-wrap items-center justify-between gap-4">
-                <div>
-                    <div class="text-2xl font-semibold mb-4">Enterprise Support</div>
-                    <p class="m-0 leading-normal mb-8 text-lg text-surface-500 dark:text-surface-400">1 Year Subscription</p>
+        <div class="grid grid-cols-3 gap-8 mb-8">
+            <div class="card !m-0 col-span-1">
+                <div class="flex justify-between">
+                    <div class="text-2xl font-semibold mb-4">Service Features</div>
+                    <span class="font-bold text-lg">200$/h</span>
                 </div>
-                <a href="mailto:contact@primetek.com.tr" class="flex items-center justify-center bg-indigo-500 rounded py-4 px-6 mb-6 hover:bg-indigo-600 transition-all duration-300 text-white font-semibold text-lg leading-none"> Get a Quote </a>
+                <div class="gap-8 px-4">
+                    <ul class="flex-auto list-none m-0 p-0 text-lg">
+                        <li class="flex items-center mb-4">
+                            <i class="pi pi-check-circle mr-4 text-green-500"></i>
+                            <span class="leading-normal">Private Issue Tracker</span>
+                        </li>
+                        <li class="flex items-center mb-4">
+                            <i class="pi pi-check-circle mr-4 text-green-500"></i>
+                            <span class="leading-normal">Response within 1 business day</span>
+                        </li>
+                        <li class="flex items-center mb-4">
+                            <i class="pi pi-check-circle mr-4 text-green-500"></i>
+                            <span class="leading-normal">Unlimited Number of Tickets</span>
+                        </li>
+                        <li class="flex items-center mb-4">
+                            <i class="pi pi-check-circle mr-4 text-green-500"></i>
+                            <span class="leading-normal">Hourly Support Model</span>
+                        </li>
+                        <li class="flex items-center mb-4">
+                            <i class="pi pi-check-circle mr-4 text-green-500"></i>
+                            <span class="leading-normal">1 year term</span>
+                        </li>
+                        <li class="flex items-cente mb-4">
+                            <i class="pi pi-check-circle mr-4 text-green-500"></i>
+                            <span class="leading-normal">Minimum 30 Hours for initiation</span>
+                        </li>
+                        <li class="flex items-cente mb-4">
+                            <i class="pi pi-check-circle mr-4 text-green-500"></i>
+                            <span class="leading-normal">Up to 5 accounts</span>
+                        </li>
+                        <li class="flex items-center mb-4">
+                            <i class="pi pi-check-circle mr-4 text-green-500"></i>
+                            <span class="leading-normal">Maintenance for Any Version</span>
+                        </li>
+                        <li class="flex items-center mb-4">
+                            <i class="pi pi-check-circle mr-4 text-green-500"></i>
+                            <span class="leading-normal">New Features</span>
+                        </li>
+                        <li class="flex items-center">
+                            <i class="pi pi-check-circle mr-4 text-green-500"></i>
+                            <span class="leading-normal">POC implementations of a requirement</span>
+                        </li>
+                    </ul>
+                </div>
+                <a href="mailto:primetek.com.tr" class="block mt-4 w-full bg-primary rounded-border py-3 px-4 hover:bg-primary-emphasis text-center transition-all duration-300 text-primary-contrast font-semibold text-lg leading-none"> Buy Now </a>
             </div>
-            <div class="flex flex-wrap -mt-4 gap-4">
-                <ul class="flex-auto list-none m-0 text-lg p-4">
-                    <li class="flex items-center mb-4">
-                        <i class="pi pi-check-circle mr-4 text-green-500"></i>
-                        <span class="leading-normal">Access to Private JIRA</span>
+            <div class="card !m-0 col-span-2">
+                <div class="text-2xl font-semibold mb-4">How It Works</div>
+                <ul class="flex flex-col gap-4 list-none m-0 p-0 text-lg">
+                    <li>
+                        <div class="font-semibold mb-1">1. Purchase PRO Support</div>
+                        <span class="leading-normal">Contact <a href="mailto:contact@primetek.com.tr" target="_blank" rel="noopener noreferrer" class="doc-link">PrimeTek</a> to purchase support.</span>
                     </li>
-                    <li class="flex items-center mb-4">
-                        <i class="pi pi-check-circle mr-4 text-green-500"></i>
-                        <span class="leading-normal">Response within 1 business day</span>
+                    <li>
+                        <div class="font-semibold mb-1">2. Setup</div>
+                        <span class="leading-normal">A private repository with an exclusive issue tracker is created for you at GitHub.</span>
                     </li>
-                    <li class="flex items-center mb-4">
-                        <i class="pi pi-check-circle mr-4 text-green-500"></i>
-                        <span class="leading-normal">Unlimited Issue Tickets</span>
+                    <li>
+                        <div class="font-semibold mb-1">3. Request Support</div>
+                        <span class="leading-normal">Create a ticket using the exclusive private issue tracker with a description of the issue.</span>
                     </li>
-                    <li class="flex items-center mb-4">
-                        <i class="pi pi-check-circle mr-4 text-green-500"></i>
-                        <span class="leading-normal">Conference Calls</span>
+                    <li>
+                        <div class="font-semibold mb-1">4. Estimate and Approval</div>
+                        <span class="leading-normal">An estimate is provided to resolve the issue, upon your approval the PrimeTek team commences work.</span>
                     </li>
-                </ul>
-                <ul class="flex-auto list-none p-0 m-0 text-lg p-4">
-                    <li class="flex items-center mb-4">
-                        <i class="pi pi-check-circle mr-4 text-green-500"></i>
-                        <span class="leading-normal">Maintenance for Any Version</span>
+                    <li>
+                        <div class="font-semibold mb-1">5. Resolution</div>
+                        <span class="leading-normal">Issue is resolved and the approved hours are deducted from your account.</span>
                     </li>
-                    <li class="flex items-center mb-4">
-                        <i class="pi pi-check-circle mr-4 text-green-500"></i>
-                        <span class="leading-normal">PrimeBlocks - Enterprise License</span>
-                    </li>
-                    <li class="flex items-center mb-4">
-                        <i class="pi pi-check-circle mr-4 text-green-500"></i>
-                        <span class="leading-normal">Figma UI Kit - Enterprise License</span>
-                    </li>
-                    <li class="flex items-center mb-4">
-                        <i class="pi pi-check-circle mr-4 text-green-500"></i>
-                        <span class="leading-normal">1 Premium Template - Extended License</span>
-                    </li>
-                </ul>
-                <ul class="flex-auto list-none p-0 m-0 text-lg p-4">
-                    <li class="flex items-center mb-4">
-                        <i class="pi pi-check-circle mr-4 text-green-500"></i>
-                        <span class="leading-normal">Visual Theme Builder (Soon)</span>
-                    </li>
-                    <li class="flex items-center mb-4">
-                        <i class="pi pi-check-circle mr-4 text-green-500"></i>
-                        <span class="leading-normal">Figma to Theme Generator (Soon)</span>
+                    <li>
+                        <div class="font-semibold mb-1">6. Delivery</div>
+                        <span class="leading-normal"
+                            >If the issue requires an updated in the library, it gets published to npm by as part of the public PrimeVue package. A patch update on an older version can also be requested if you are not using the latest version.
+                        </span>
                     </li>
                 </ul>
             </div>
         </div>
 
-        <div class="card mb-8">
-            <div class="text-2xl font-semibold mb-4">Enhancement Credits</div>
+        <div class="card !mb-8">
+            <div class="text-2xl font-semibold mb-4">Consulting</div>
+
             <p class="m-0 leading-normal mb-8 text-lg">
-                New features and enhancement requests are not available in core services and provided via a credit based model instead named PrimeCredit. When you have an enhancement request, initially our team will review your requirement to verify
-                if it is suitable to be included in the open source core library. We cannot guarantee that all requests can be accepted depending on the project roadmap, workload at the time and type of the requirement. After successful verification,
-                we prepare an initial estimate in terms of credits and once this estimate is confirmed by you, implementation will be delivered by our team within an estimated timeframe.
+                Unlock the full potential of your software projects in addition to PRO Support with the premier consulting services of our partners. The team of seasoned consultants is available to provide tailored expertise and guidance, ensuring
+                your software development initiatives are successful, efficient, and innovative.
             </p>
 
-            <div class="flex flex-col md:flex-row gap-8">
+            <div class="flex flex-col md:flex-row gap-8 mb-8">
                 <div class="flex-1">
-                    <div class="font-semibold mb-2 text-xl">New Components</div>
-                    <p class="m-0 leading-normal mb-4 text-lg">Brand new components you need that are not already available in the existing UI suite.</p>
+                    <div class="font-semibold mb-2 text-xl">Deep Expertise</div>
+                    <p class="!m-0 leading-normal mb-4 text-lg">
+                        Our consultants are experts with extensive experience in various aspects of software development, including design, architecture, coding, testing, and deployment. They bring a wealth of knowledge and best practices to your
+                        project.
+                    </p>
                 </div>
                 <div class="flex-1">
-                    <div class="font-semibold mb-2 text-xl">New Features</div>
-                    <p class="m-0 leading-normal mb-4 text-lg">Enhancements to the components you need such as new properties, events and templating.</p>
+                    <div class="font-semibold mb-2 text-xl">Customized Solutions</div>
+                    <p class="!m-0 leading-normal mb-4 text-lg">
+                        We understand that every project is unique. Our consultants work closely with you to understand your specific requirements and challenges, delivering solutions that are perfectly aligned with your business goals..
+                    </p>
                 </div>
                 <div class="flex-1">
-                    <div class="font-semibold mb-2 text-xl">UX Customization</div>
-                    <p class="m-0 leading-normal mb-4 text-lg">Behavioral changes to the existing components.</p>
+                    <div class="font-semibold mb-2 text-xl">Scalable Engagements</div>
+                    <p class="!m-0 leading-normal mb-4 text-lg">Whether you need short-term advice for a specific problem or long-term strategic guidance, our consulting services are flexible and scalable to meet your needs.</p>
+                </div>
+            </div>
+
+            <div class="border-t border-surface pt-4 flex flex-col items-center">
+                <p class="m-0 leading-normal mb-8 text-lg">
+                    We are proud to collaborate with <a href="https://www.epicmax.co/contacts" target="_blank" rel="noopener noreferrer" class="doc-link">EpicMax</a> that share our commitment to excellence and open source values.
+                </p>
+
+                <div class="flex items-center gap-4">
+                    <div class="flex flex-col gap-4">
+                        <a href="https://www.epicmax.co/contacts" target="_blank" rel="noopener noreferrer">
+                            <svg width="120" height="24" viewBox="0 0 120 24" fill="none" xmlns="http://www.w3.org/2000/svg">
+                                <path
+                                    d="M57.5849 0C59.4474 0 60.9245 0.509861 62.0163 1.5296C63.1081 2.54935 63.654 3.95012 63.654 5.73199C63.654 5.9252 63.6326 6.27942 63.5898 6.79467L63.5577 6.95567C63.5363 7.10595 63.4774 7.22939 63.3811 7.326C63.2847 7.42261 63.1723 7.47091 63.0439 7.47091L58.0987 7.63192C57.7776 7.63192 57.6384 7.48164 57.6813 7.18109L57.7776 6.37603C57.8204 6.01108 57.7669 5.72125 57.6171 5.50657C57.4672 5.2919 57.2531 5.18455 56.9748 5.18455C56.6751 5.18455 56.4236 5.2919 56.2202 5.50657C56.0168 5.72125 55.8937 6.01108 55.8509 6.37603L54.5986 16.7129C54.5557 17.0564 54.6039 17.3355 54.7431 17.5502C54.8822 17.7649 55.1016 17.8722 55.4013 17.8722C55.7011 17.8722 55.9526 17.7702 56.156 17.5663C56.3594 17.3623 56.4824 17.0779 56.5253 16.7129L56.6216 15.8435C56.643 15.6932 56.7019 15.5805 56.7982 15.5054C56.8945 15.4302 57.0069 15.3926 57.1354 15.3926L62.0484 15.5537C62.1983 15.5537 62.3107 15.5805 62.3856 15.6342C62.4605 15.6878 62.4873 15.7683 62.4659 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+                                    fill="var(--p-primary-color)"
+                                />
+                            </svg>
+                        </a>
+                        <a href="https://www.epicmax.co/contacts" class="inline-block bg-primary rounded-border py-3 px-4 hover:bg-primary-emphasis transition-all duration-300 text-primary-contrast font-semibold text-lg leading-none">
+                            Get a Quote
+                        </a>
+                    </div>
                 </div>
             </div>
         </div>
@@ -107,31 +160,34 @@
             <div class="text-2xl font-semibold mb-8">Frequently Asked Questions</div>
             <div class="flex flex-wrap text-lg -ml-8 -mt-8">
                 <div class="w-full lg:w-4/12 p-8">
+                    <div class="leading-normal mb-2 font-medium">How many issue tracker accounts do we get?</div>
+                    <p class="mt-0 mb-8 p-0 leading-normal">We provide one account per organization.</p>
+
                     <div class="leading-normal mb-2 font-medium">What is the duration of the service?</div>
-                    <p class="mt-0 mb-8 p-0 leading-normal">Support service is for one year.</p>
+                    <p class="mt-0 mb-8 p-0 leading-normal">Service ends either when all support hours are used or after 1 year.</p>
 
-                    <div class="leading-normal mb-2 font-medium">How many JIRA accounts do we get?</div>
-                    <p class="mt-0 mb-8 p-0 leading-normal">We provide one shared account per organization that any number of members in your organization can use it.</p>
-
-                    <div class="leading-normal mb-2 font-medium">What happens if we extend after 1 year and we have unused tickets?</div>
-                    <p class="mt-0 p-0 leading-normal">Unused tickets expire and cannot be transferred to the new subscription.</p>
+                    <div class="leading-normal mb-2 font-medium">What happens if we extend after 1 year and we have unused hours?</div>
+                    <p class="mt-0 p-0 leading-normal">Unused hours expire and are not transferred to the new term.</p>
                 </div>
                 <div class="w-full lg:w-4/12 p-8">
-                    <div class="leading-normal mb-2 font-medium">When can we purchase PrimeCredits for feature development?</div>
-                    <p class="mt-0 mb-8 p-0 leading-normal">PrimeCredits can be purchased anytime during an active subscription.</p>
+                    <div class="leading-normal mb-2 font-medium">Is there a minimum hour requirement?</div>
+                    <p class="mt-0 mb-8 p-0 leading-normal">At least 30 hours are required to initiate the service.</p>
 
-                    <div class="leading-normal mb-2 font-medium">Are all of our requests guaranteed to be implemented with PrimeCredits?</div>
-                    <p class="mt-0 mb-8 p-0 leading-normal">No, PrimeTek does not guarantee the implementation so it is suggested to confirm with us before purchasing credits.</p>
+                    <div class="leading-normal mb-2 font-medium">What are hours used for?</div>
+                    <p class="mt-0 mb-8 p-0 leading-normal">Hours are utilized when creating tickets, filing defects, requesting enhancements, POC implementations of a use case and questions.</p>
 
-                    <div class="leading-normal mb-2 font-medium">Can we get PrimeCredits without PRO support?</div>
-                    <p class="mt-0 p-0 leading-normal">No, feature development is exclusive to PRO members.</p>
+                    <div class="leading-normal mb-2 font-medium">What happens if the issue takes longer or shorter than the approved estimate?</div>
+                    <p class="mt-0 p-0 leading-normal">The confirmed estimate is still used even if it takes longer to resolve the issue.</p>
                 </div>
                 <div class="w-full lg:w-4/12 p-8">
-                    <div class="leading-normal mb-2 font-medium">Is there a limit on developers in our organization who can use the service?</div>
-                    <p class="mt-0 mb-8 p-0 leading-normal">PRO is per organization so there is no limit on the number of developers.</p>
+                    <div class="leading-normal mb-2 font-medium">Who provides the service?</div>
+                    <p class="mt-0 mb-8 p-0 leading-normal">Support service is provided by the PrimeVue team at PrimeTek.</p>
 
-                    <div class="leading-normal mb-2 font-medium">What is not covered by PRO?</div>
-                    <p class="mt-0 p-0 leading-normal">As PRO support focuses on the library, application consulting and code reviews are out of scope.</p>
+                    <div class="leading-normal mb-2 font-medium">Can we request new features and enhancements?</div>
+                    <p class="mt-0 p-0 leading-normal">Yes, initially the request needs to be approved by PrimeTek based on project roadmap fit. As a result, not all requests may be accepted.</p>
+
+                    <div class="leading-normal mb-2 font-medium">We are a reseller, can we purchase this support for our client?</div>
+                    <p class="mt-0 p-0 leading-normal">That is possible, the service will be provided to your client even if you are the contact in purchase process.</p>
                 </div>
             </div>
         </div>