From 2c1047fe1b75548cf2c2d85a8f740c9ce0aec126 Mon Sep 17 00:00:00 2001 From: Cagatay Civici Date: Thu, 6 Jun 2024 21:50:49 +0300 Subject: [PATCH] Update doc --- pages/support/index.vue | 62 ++++++++++++++++++++++++++--------------- 1 file changed, 39 insertions(+), 23 deletions(-) diff --git a/pages/support/index.vue b/pages/support/index.vue index 34f90a904..a57f80ce6 100755 --- a/pages/support/index.vue +++ b/pages/support/index.vue @@ -6,14 +6,13 @@
Community Support

Forum and - Discord are where the community users gather to seek support, post topics and discuss the technology. GitHub issue tracker is - the channel where community users can create tickets however PrimeTek does not guarantee a response time although they are monitored and maintained by our staff. If you need to secure a response, you may consider PRO support - instead. + Discord are where the community users gather to seek support, post topics and discuss the technology. GitHub issue is the + channel for the community users to create tickets however PrimeTek does not guarantee a response time although they are monitored and maintained by our staff. If you need to secure a response, you may consider PRO support instead.

Professional Support
-

+

With PRO support, it's easy to support, tune, and add features to PrimeVue as an in-house library. With the exclusive services of a PRO account, you no longer need to post questions in the community forum and the community issue tracker at GitHub. Service is delivered via a private issue tracker based on a one-business-day response time.

@@ -22,8 +21,8 @@
-
-
Service Features
+
+
Service Features
200$/h
@@ -50,7 +49,7 @@
  • - Minimum 30 Hours for initiation + Minimum 25 Hours for initiation
  • @@ -70,7 +69,12 @@
    • - Buy Now + + Buy Now +
    How It Works
    @@ -85,7 +89,7 @@
  • 3. Request Support
    - Create a ticket using the exclusive private issue tracker with a description of the issue. + Create a ticket with a description of the issue and receive a reply within 1 business day.
  • 4. Estimate and Approval
    @@ -98,7 +102,7 @@
  • 6. Delivery
    If the issue requires an updated in the library, it gets published to npm by as part of the public PrimeVue package. A patch update on an older version can also be requested if you are not using the latest version. + >If the issue requires an update in the library, it gets published to npm by as part of the public PrimeVue package. A patch update on an older version can also be requested if you are not using the latest version.
    • @@ -133,8 +137,8 @@
    -
    -

    +

    +

    We are proud to collaborate with EpicMax that share our commitment to excellence and open source values.

    @@ -162,7 +166,7 @@
    How many issue tracker accounts do we get?
    -

    We provide one account per organization.

    +

    We provide at most 5 accounts per organization.

    What is the duration of the service?
    @@ -172,30 +176,42 @@
    What happens if we extend after 1 year and we have unused hours?

    Unused hours expire and are not transferred to the new term.

    -
    -
    -
    -
    Is there a minimum hour requirement?
    -

    At least 30 hours are required to initiate the service.

    -
    What are hours used for?

    Hours are utilized when creating tickets, filing defects, requesting enhancements, POC implementations of a use case and questions.

    +
    +
    +
    +
    Are the changes delivered with a custom build?
    +

    No, changes become part of the PrimeVue core and pushed to the public npm package on next update.

    +
    +
    +
    Who provides the support service?
    +

    Support service is provided by the PrimeVue team at PrimeTek.

    +
    +
    +
    Is there a minimum hour requirement?
    +

    At least 25 hours are required to initiate the service.

    +
    What happens if the issue takes longer or shorter than the approved estimate?

    The confirmed estimate is still used even if it takes longer to resolve the issue.

    -
    -
    Who provides the service?
    -

    Support service is provided by the PrimeVue team at PrimeTek.

    -
    Can we request new features and enhancements?

    Yes, initially the request needs to be approved by PrimeTek based on project roadmap fit. As a result, not all requests may be accepted.

    +
    +
    What are the payment terms?
    +

    Payment in advance is required to initiate the service.

    +
    +
    +
    What payment methods are available?
    +

    Credit card and bank wire transfers are the available options.

    +
    We are a reseller, can we purchase this support for our client?

    That is possible, the service will be provided to your client even if you are the contact in purchase process.