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Cagatay Civici 2024-06-06 21:50:49 +03:00
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pages/support/index.vue
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@ -6,14 +6,13 @@
<div class="text-2xl font-semibold mb-4 relative">Community Support</div> <div class="text-2xl font-semibold mb-4 relative">Community Support</div>
<p class="m-0 leading-normal relative text-lg"> <p class="m-0 leading-normal relative text-lg">
<a href="https://github.com/orgs/primefaces/discussions" class="doc-link" target="_blank" rel="noopener noreferrer">Forum</a> and <a href="https://github.com/orgs/primefaces/discussions" class="doc-link" target="_blank" rel="noopener noreferrer">Forum</a> and
<a href="https://discord.gg/gzKFYnpmCY" class="doc-link" target="_blank" rel="noopener noreferrer">Discord</a> are where the community users gather to seek support, post topics and discuss the technology. GitHub issue tracker is <a href="https://discord.gg/gzKFYnpmCY" class="doc-link" target="_blank" rel="noopener noreferrer">Discord</a> are where the community users gather to seek support, post topics and discuss the technology. GitHub issue is the
the channel where community users can create tickets however PrimeTek does not guarantee a response time although they are monitored and maintained by our staff. If you need to secure a response, you may consider PRO support channel for the community users to create tickets however PrimeTek does not guarantee a response time although they are monitored and maintained by our staff. If you need to secure a response, you may consider PRO support instead.
instead.
</p> </p>
</div> </div>
<div class="card !m-0 flex-1 !bg-primary !text-primary-contrast font-medium"> <div class="card !m-0 flex-1 !bg-primary !text-primary-contrast font-medium">
<div class="text-2xl font-semibold mb-4">Professional Support</div> <div class="text-2xl font-semibold mb-4">Professional Support</div>
<p class="leading-normal text-lg"> <p class="m-0 leading-normal text-lg">
With PRO support, it's easy to support, tune, and add features to PrimeVue as an in-house library. With the exclusive services of a PRO account, you no longer need to post questions in the community forum and the community issue With PRO support, it's easy to support, tune, and add features to PrimeVue as an in-house library. With the exclusive services of a PRO account, you no longer need to post questions in the community forum and the community issue
tracker at GitHub. Service is delivered via a private issue tracker based on a one-business-day response time. tracker at GitHub. Service is delivered via a private issue tracker based on a one-business-day response time.
</p> </p>
@ -22,8 +21,8 @@
<div class="grid grid-cols-3 gap-8 mb-8"> <div class="grid grid-cols-3 gap-8 mb-8">
<div class="card !m-0 col-span-full lg:col-span-1"> <div class="card !m-0 col-span-full lg:col-span-1">
<div class="flex justify-between"> <div class="flex items-center justify-between mb-4">
<div class="text-2xl font-semibold mb-4">Service Features</div> <div class="text-2xl font-semibold">Service Features</div>
<span class="font-bold text-lg">200$/h</span> <span class="font-bold text-lg">200$/h</span>
</div> </div>
<div class="gap-8 px-4"> <div class="gap-8 px-4">
@ -50,7 +49,7 @@
</li> </li>
<li class="flex items-center mb-4"> <li class="flex items-center mb-4">
<i class="pi pi-check-circle mr-4 text-green-500"></i> <i class="pi pi-check-circle mr-4 text-green-500"></i>
<span class="leading-normal">Minimum 30 Hours for initiation</span> <span class="leading-normal">Minimum 25 Hours for initiation</span>
</li> </li>
<li class="flex items-center mb-4"> <li class="flex items-center mb-4">
<i class="pi pi-check-circle mr-4 text-green-500"></i> <i class="pi pi-check-circle mr-4 text-green-500"></i>
@ -70,7 +69,12 @@
</li> </li>
</ul> </ul>
</div> </div>
<a href="mailto:primetek.com.tr" class="block mt-4 w-full bg-primary rounded-border py-3 px-4 hover:bg-primary-emphasis text-center transition-all duration-300 text-primary-contrast font-semibold text-lg leading-none"> Buy Now </a> <a
href="mailto:primetek.com.tr?subject=PrimeVue%20PRO%20Support"
class="block mt-4 w-full bg-primary rounded-border py-3 px-4 hover:bg-primary-emphasis text-center transition-all duration-300 text-primary-contrast font-semibold text-lg leading-none"
>
Buy Now
</a>
</div> </div>
<div class="card !m-0 col-span-full lg:col-span-2"> <div class="card !m-0 col-span-full lg:col-span-2">
<div class="text-2xl font-semibold mb-4">How It Works</div> <div class="text-2xl font-semibold mb-4">How It Works</div>
@ -85,7 +89,7 @@
</li> </li>
<li> <li>
<div class="font-semibold mb-1">3. Request Support</div> <div class="font-semibold mb-1">3. Request Support</div>
<span class="leading-normal">Create a ticket using the exclusive private issue tracker with a description of the issue.</span> <span class="leading-normal">Create a ticket with a description of the issue and receive a reply within 1 business day.</span>
</li> </li>
<li> <li>
<div class="font-semibold mb-1">4. Estimate and Approval</div> <div class="font-semibold mb-1">4. Estimate and Approval</div>
@ -98,7 +102,7 @@
<li> <li>
<div class="font-semibold mb-1">6. Delivery</div> <div class="font-semibold mb-1">6. Delivery</div>
<span class="leading-normal" <span class="leading-normal"
>If the issue requires an updated in the library, it gets published to npm by as part of the public PrimeVue package. A patch update on an older version can also be requested if you are not using the latest version. >If the issue requires an update in the library, it gets published to npm by as part of the public PrimeVue package. A patch update on an older version can also be requested if you are not using the latest version.
</span> </span>
</li> </li>
</ul> </ul>
@ -133,8 +137,8 @@
</div> </div>
</div> </div>
<div class="border-t border-surface pt-4 flex flex-col items-center"> <div class="border-t border-surface pt-8 flex flex-col items-center">
<p class="m-0 leading-normal mb-8 text-lg"> <p class="leading-normal mb-8 text-lg">
We are proud to collaborate with <a href="https://www.epicmax.co/contacts" target="_blank" rel="noopener noreferrer" class="doc-link">EpicMax</a> that share our commitment to excellence and open source values. We are proud to collaborate with <a href="https://www.epicmax.co/contacts" target="_blank" rel="noopener noreferrer" class="doc-link">EpicMax</a> that share our commitment to excellence and open source values.
</p> </p>
@ -162,7 +166,7 @@
<div class="flex-1 flex flex-col gap-8"> <div class="flex-1 flex flex-col gap-8">
<div> <div>
<div class="leading-normal mb-2 font-semibold">How many issue tracker accounts do we get?</div> <div class="leading-normal mb-2 font-semibold">How many issue tracker accounts do we get?</div>
<p class="!m-0 leading-normal">We provide one account per organization.</p> <p class="!m-0 leading-normal">We provide at most 5 accounts per organization.</p>
</div> </div>
<div> <div>
<div class="leading-normal mb-2 font-semibold">What is the duration of the service?</div> <div class="leading-normal mb-2 font-semibold">What is the duration of the service?</div>
@ -172,30 +176,42 @@
<div class="leading-normal mb-2 font-semibold">What happens if we extend after 1 year and we have unused hours?</div> <div class="leading-normal mb-2 font-semibold">What happens if we extend after 1 year and we have unused hours?</div>
<p class="!m-0 leading-normal">Unused hours expire and are not transferred to the new term.</p> <p class="!m-0 leading-normal">Unused hours expire and are not transferred to the new term.</p>
</div> </div>
</div>
<div class="flex-1 flex flex-col gap-8">
<div>
<div class="leading-normal mb-2 font-semibold">Is there a minimum hour requirement?</div>
<p class="!m-0 leading-normal">At least 30 hours are required to initiate the service.</p>
</div>
<div> <div>
<div class="leading-normal mb-2 font-semibold">What are hours used for?</div> <div class="leading-normal mb-2 font-semibold">What are hours used for?</div>
<p class="!m-0 leading-normal">Hours are utilized when creating tickets, filing defects, requesting enhancements, POC implementations of a use case and questions.</p> <p class="!m-0 leading-normal">Hours are utilized when creating tickets, filing defects, requesting enhancements, POC implementations of a use case and questions.</p>
</div> </div>
</div>
<div class="flex-1 flex flex-col gap-8">
<div>
<div class="leading-normal mb-2 font-semibold">Are the changes delivered with a custom build?</div>
<p class="!m-0 leading-normal">No, changes become part of the PrimeVue core and pushed to the public npm package on next update.</p>
</div>
<div>
<div class="leading-normal mb-2 font-semibold">Who provides the support service?</div>
<p class="!m-0 leading-normal">Support service is provided by the PrimeVue team at PrimeTek.</p>
</div>
<div>
<div class="leading-normal mb-2 font-semibold">Is there a minimum hour requirement?</div>
<p class="!m-0 leading-normal">At least 25 hours are required to initiate the service.</p>
</div>
<div> <div>
<div class="leading-normal mb-2 font-semibold">What happens if the issue takes longer or shorter than the approved estimate?</div> <div class="leading-normal mb-2 font-semibold">What happens if the issue takes longer or shorter than the approved estimate?</div>
<p class="!m-0 leading-normal">The confirmed estimate is still used even if it takes longer to resolve the issue.</p> <p class="!m-0 leading-normal">The confirmed estimate is still used even if it takes longer to resolve the issue.</p>
</div> </div>
</div> </div>
<div class="flex-1 flex flex-col gap-8"> <div class="flex-1 flex flex-col gap-8">
<div>
<div class="leading-normal mb-2 font-semibold">Who provides the service?</div>
<p class="!m-0 leading-normal">Support service is provided by the PrimeVue team at PrimeTek.</p>
</div>
<div> <div>
<div class="leading-normal mb-2 font-semibold">Can we request new features and enhancements?</div> <div class="leading-normal mb-2 font-semibold">Can we request new features and enhancements?</div>
<p class="!m-0 leading-normal">Yes, initially the request needs to be approved by PrimeTek based on project roadmap fit. As a result, not all requests may be accepted.</p> <p class="!m-0 leading-normal">Yes, initially the request needs to be approved by PrimeTek based on project roadmap fit. As a result, not all requests may be accepted.</p>
</div> </div>
<div>
<div class="leading-normal mb-2 font-semibold">What are the payment terms?</div>
<p class="!m-0 leading-normal">Payment in advance is required to initiate the service.</p>
</div>
<div>
<div class="leading-normal mb-2 font-semibold">What payment methods are available?</div>
<p class="!m-0 leading-normal">Credit card and bank wire transfers are the available options.</p>
</div>
<div> <div>
<div class="leading-normal mb-2 font-semibold">We are a reseller, can we purchase this support for our client?</div> <div class="leading-normal mb-2 font-semibold">We are a reseller, can we purchase this support for our client?</div>
<p class="!m-0 leading-normal">That is possible, the service will be provided to your client even if you are the contact in purchase process.</p> <p class="!m-0 leading-normal">That is possible, the service will be provided to your client even if you are the contact in purchase process.</p>